Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

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Shipping Carriers

Orders are shipped using trusted carriers including Canada Post, UPS, and Purolator. Carrier selection may vary depending on destination, package size, and service availability.

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Shipping Rates

Shipping rates are calculated at checkout based on the destination, package size, and available carrier services.

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Delivery Estimates

Delivery times vary depending on the shipping destination and carrier service selected at checkout.

Delivery estimates provided by carriers are not guaranteed and may be affected by weather, service disruptions, or other factors outside of our control.

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Local Pickup

Local pickup may be available for eligible orders.

Orders are typically ready within 2 hours during regular store hours. Customers will receive a notification once their order is ready for pickup.

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International Shipping

We ship internationally to select destinations. Available shipping options will appear at checkout based on the shipping address provided.

International shipments may be subject to customs duties, taxes, and import fees determined by the destination country. These charges are the responsibility of the customer.

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Shipping Restrictions

Certain products may have shipping restrictions due to manufacturer or distributor requirements. When applicable, these restrictions will be indicated on the product page.

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Address Accuracy

Customers are responsible for ensuring that shipping information is accurate at the time of checkout.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

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Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and affected items so the issue can be reviewed.